In today's episode, we're joined by Curt Graff, SVP at VGM Fulfilment.

We learn how VGM has elevated its Customer Experience proposition by leveraging parcelLab's Post-Purchase flexibility to deliver a better end-to-end experience for its customers.

We also learn how to use process mapping as a foundation for enhancing your Post-Purchase experience, and about how VGM uses parcelLab not only as a Post-Purchase experience provider but also a data platform.