What is Account Health Assurance?
Account Health Assurance (AHA) is a benefit available to sellers who consistently achieve a high Account Health Rating (AHR). With Account Health Assurance, we will no longer deactivate your selling account as long as you engage with us within 72 hours of contacting you, and resolve any issues. For sellers who consistently maintain a high AHR, you can now have greater peace of mind.

How does it work?
With AHA, if you face an issue that could result in account deactivation, we will keep your account active in the marketplace in which you are enrolled, and you will be able to continue selling while you engage with us to resolve the issue quickly and completely.
Sometimes, an issue will occur that could lead to deactivation across multiple marketplaces. If an issue impacts your ability to sell in a marketplace where you are enrolled in AHA, even if it originated in a different marketplace, we will give you the opportunity to resolve it before account deactivation. In order to keep your AHA-enrolled marketplace active, you will have to engage with us to resolve these issues as well.

Where is AHA available?
At this time, AHA is available to sellers who qualify for the programme in the Mexico, Brazil, Japan, Singapore, Australia, India, Egypt, Saudi Arabia, United Arab Emirates, US and Canada marketplaces. We look forward to expanding the programme to additional marketplaces in the coming months


Account Health Assurance FAQ PDF LINK https://drive.google.com/file/d/1Q0GA...


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