Shifting Perspectives: Pillow Method Conflict Resolution Example
Comm Studies Comm Studies
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 Published On Apr 13, 2023

The Pillow Method is a conflict resolution technique that can help individuals gain a deeper understanding of a situation and work towards finding a resolution. Here are the steps involved in the Pillow Method:

Person A expresses their perspective: The first person expresses their perspective on the situation or conflict without interruption from the other person.

Person B reflects back: The second person (B) then summarizes what they heard the first person (A) say to ensure they have a clear understanding of their perspective.

Person B expresses their perspective: The second person (B) then expresses their perspective on the situation or conflict without interruption from the first person.

Person A reflects back: The first person (A) then summarizes what they heard the second person (B) say to ensure they have a clear understanding of their perspective.

Both individuals express their emotions: Both individuals express how the situation makes them feel. This step is important as it helps to acknowledge and validate the emotions of each person.

Both individuals brainstorm solutions: Both individuals work together to brainstorm possible solutions to the conflict. This step should focus on finding a mutually acceptable solution that takes into account the needs and desires of both individuals.

The Pillow Method can be a helpful tool in resolving conflicts as it promotes active listening and empathy, which can lead to a deeper understanding of the situation and a more productive resolution.

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