Summary
In this episode of Empathy at the Table, host Tony Anagor speaks with Nicoleta Iordan, a cultural entrepreneur from Romania who has built a successful chain of bookstores. Nicoleta shares her journey from a passion for books to creating a network of 55 bookstores, emphasizing the importance of empathy, leadership, and organizational culture. The conversation explores how she designed a unique bookstore experience, her leadership style, the values that drive her business, and the significance of trust in building a sustainable organization.

Takeaways
Nicoleta's journey began with a passion for books.
Creating a bookstore was driven by a desire for cultural enrichment.
The bookstore experience is designed as a ritual of discovery.
Leadership style is based on consensus and humility.
Empathy is a core value in her organization.
Trusting people is essential for a healthy work environment.
Values like sharing and curiosity are fundamental to their culture.
Unique authenticity fosters a welcoming atmosphere.
Sustaining passion in business requires continuous effort.
CARTURESHT embodies the spirit of community and books.

Titles
Trust and Values in Business Success
Building a Bookstore Empire with Empathy
Sound Bites
"I started my career in one of the big fours."
"Books really deserve so much better."
"Going into a bookstore is more like a ritual."
Chapters
00:00
Introduction to Nicoleta Jordan's Journey
00:47
Introduction to Nicoleta Jordaan
03:53
The Journey of a Cultural Entrepreneur
06:46
Creating a Unique Bookstore Experience
10:49
Leadership Style and Company Culture
16:41
Values and Empathy in Business
20:52
Negotiation and Emotional Intelligence
24:46
Advice for Aspiring Entrepreneurs
28:56
Conclusion and Future Endeavors

keywords
Nicoleta Iordan, cultural entrepreneur, bookstores, leadership, empathy, organizational culture, values, trust, Romania, business success