We all want to come to work and be treated with kindness and respect. However, studies have found that 98% of us have experienced slights, insensitivities and rude behavior in our workplace. The effects of incivility can lead to a loss in staff creativity, deterioration in team spirit and may result in patrons turning away from the library. Come learn tactics staff can use to minimize the effects of rudeness on performance and well-being and strategies managers can use to keep their own behavior in check and to foster civility in others.