How should we feel when incidents are traced back to our code? ...And what should we do afterward, both internally and externally?

Ashley Sawatsky, Senior Developer Relations Manager at Rootly, answers both questions in this empathetic but thought-provoking episode.

We begin with her professional philosophy to "go towards the problems you find most interesting" as well as her unique career journey up to becoming a developer advocate for Rootly. A frequent speaker on all things incidence response, Ashley explains how all software companies can experience an incident, how to build incident response programs that balance consistency and alignment with judgement and agility, and the importance of post-incident learning, particularly the retrospective process. At the end, we introduce Rootly and the practical applications of AI built into its incident response management features.