In this episode of the eCom Logistics Podcast, we explore the growing complexities of reverse logistics and how innovative solutions are transforming returns management. Kyle Bertin, Co-Founder and CEO of Two Boxes, shares invaluable insights on overcoming supply chain inefficiencies.

🎙️ What You’ll Learn:

✔️ How technology is reshaping the returns process for e-commerce.
✔️ The economic impact of returns on brands and 3PLs.
✔️ Why returns fraud is a rising challenge and how tech can combat it.

Episode Highlights:
[00:00:00] – Introduction
[00:01:50] – Kyle’s journey and the founding of Two Boxes.
[00:04:20] – The rising complexity of returns in e-commerce.
[00:05:30] – The explosion of online returns.
[00:06:50] – Automation and smart systems to streamline returns processes in warehouses.
[00:20:00] – Challenge of fraud in returns and how technology can help mitigate this growing issue.
[00:26:00] – Collaboration between brands, 3PLs, and logistics tech providers to combat returns fraud.

💡 Why Watch?
Discover how businesses can turn the often neglected problem of returns into a strategic advantage! Learn from Kyle Bertin about how simplifying and automating returns can lead to cost savings, improved customer loyalty, and a stronger competitive edge.

🗨️ Key Quotes:
[00:05:10] – "It's never been easier for a consumer to return an item, but it's never been harder for a warehouse to handle those returns." – Kyle Bertin
[00:06:00] – "Online return volumes in the U.S. have increased eightfold in just five years, creating huge challenges for warehouses and 3PLs." – Kyle Bertin
[00:15:26] – "In an e-commerce warehouse, thousands of people interact with screen flows daily, yet no one cared about the user experience. Just improving that one aspect can massively boost efficiency." – Ninaad Acharya
[00:23:50] – "Roughly 10 to 15% of returns we see have clear evidence of fraud or abuse, from empty boxes to swapped items." – Kyle Bertin
[00:28:00] – "The future of reverse logistics is collaboration—logistics providers, retailers, and tech companies need to work together to reduce fraud and improve efficiency." – Kyle Bertin

🔗 Connect with Our Guest:
Kyle Bertin:   / kylebertin  
Two Boxes LinkedIn:   / two-boxes  
Two Boxes Website: https://www.twoboxes.com/

📢 Join the Conversation!
What’s the biggest challenge your business faces with returns? Share your thoughts in the comments below and use the hashtag #eComLogisticsPodcast to join the discussion! Don’t forget to subscribe for more insightful episodes!