Quality Management is often seen by Project Managers as a ‘nice-to-have’ extra, rather than a core competence. Yet it should share an equal priority alongside Schedule and Cost Management.

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In this video, we:
Make the case for Quality Management, and define what do we mean by ‘Quality’. Then, we look at the cost of quality.

Then we focus on the practicals of delivering quality and creating a Quality Management plan.

We end with thinking about creating a culture of quality, and why Quality Assurance cannot guarantee quality. Finally, some thoughts about tailoring quality management processes.

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⏱ Chapter Markers...
00:00 - Quality Management 101
00:21 - The case for Quality Management
00:49 - What do we mean by ‘Quality’?
01:15 - The cost of quality
02:26 - Delivering quality
04:19 - Quality management plan
05:19 - A culture of quality
05:57 - Quality Assurance cannot guarantee quality
06:45 - Tailoring quality management processes
07:09 - Quality Management - conclusion

#Quality Management #ProjectManagement #Quality